Privacy Policy

1. Introduction

Full Send Sims LLC (“Full Send Sims”, “we”, “us”) operates fullsendsims.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site you agree to the practices described here.

2. Information we collect

• Contact details you provide at checkout or via our forms: name, email, phone, shipping address.
• Order details: items purchased, prices, order history.
• Payment information is collected and processed by Stripe. We never see or store your full card number.
• Technical data automatically logged by our hosting: IP address, browser type, pages visited, timestamps.

3. How we use your information

• Process orders, charge payments, and ship products.
• Send transactional email (order confirmations, shipping updates, support replies).
• Respond to inquiries submitted through our contact, league, or events forms.
• Operate, secure, and improve the Site.

We do not sell your personal information.

4. Cookies

We use a small number of cookies and similar storage strictly to operate the Site — for example to keep your cart, complete checkout, and maintain your session. We do not currently use cookies for advertising or third-party tracking.

5. Third parties we share with

• Stripe — payment processing.
• Zoho — customer records (CRM), order/inventory management, and transactional email.
• Amazon Web Services (S3) — image and asset hosting.

These providers receive only the information needed to perform their service and are bound by their own privacy commitments.

6. SMS communications

If you provide your phone number, you may receive SMS text messages from us related to appointment confirmations, reminders, customer support, delivery updates, and account notifications. Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at info@fullsendsims.com.

We do not share SMS consent or your mobile opt-in information with third parties or affiliates for their marketing purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data retention

We retain order and contact information as long as needed to provide support, fulfill warranty obligations, and comply with tax and accounting requirements. You may request deletion of your personal information at any time by emailing info@fullsendsims.com.

8. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from them.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

10. Contact

Questions or requests about this policy can be sent to info@fullsendsims.com.